5055 Emmer Dr Ste 100, New Berlin, WI 53151 | (262) 784-7297

Our Policies

Our Policies at Spa Paw & Tail

Boarding Policies

Meals should be packed in individual sealable bags or containers. Treats must be something that can break or crumble. We do not allow Greenies, hard dentals chews, bullysticks, rawhides, or any hard treats that may be a choking hazard.

Any medication OR supplements must be brought in the original container, so that we know correct dosage and med being given. If your pet needs food to entice them to take their medication, please provide that to us. If the medication requires to be cut, we would appreciate it if you would cut the pills in advance. Ear medications are a $5 charge per application and this is done by the grooming salon.

We provide an elevated cot and stainless-steel bowls. You are welcome to bring up to 2 toys and one machine washable blanket per pet. We do not accept stuffed beds, balls, or hollow bones. We would gladly provide one of our blankets or soft beds upon request. Before our guests go home, we gather all their belongings and wash them, so please label all belongings with your pet’s name or we will upon arrival.

Refund Policy

Refunds from our online store will only be given through Spa Paw & Tail in store accounts and are not available through our online portal. Refunds may be issued as customer credit.

Cancellation Policy

Cancellations which occur within three (3) days prior to check-in will result in the loss of the $50 booking deposit. Changes to reservation dates require (3) days notices to not be invoiced for the original booked dates.

We require a 24 hour notice for any cancellations for daycare appointments to avoid being charged for that daycare day or deducting a package day from your account.

We require a 24 hour notice for any grooming appointments. Missed appointments with no notice will result in a $25 charge to your account.

Holidays at Spa Paw & Tail

Holiday periods determined by Spa Paw & Tail Premier Pet Resort and Daycamp are subject to have different business hours and availability for daycare. Your pet’s schedule and routine will remain the same, but we will be closed to the public for any drop offs or pick ups. Please see the list below for a full list of holidays:

  • New Year’s Eve: Limited Hours
  • New Year’s Day: Closed and no daycare
  • Easter Sunday: Closed and no daycare
  • Memorial Day: Closed and no daycare
  • Independence Day: Closed and no daycare
  • Labor Day: Closed and no daycare
  • Thanksgiving: Closed and no daycare
  • Christmas Eve: Limited Hours
  • Christmas Day: Closed and no daycare

Privacy Policy

Who we are

Spa Paw & Tail TM Premier Pet Resort and Daycamp operates the website https://spapawandtail.com.

What personal data we collect and why we collect it

Contact forms

We collect names, email addresses, and phone numbers from contact forms for customer service purposes, but do not use the information submitted through them for marketing purposes.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

We use some WordPress plugins on this website that may pass data, including personal information, to external servers to process, such as Akismet Anti-Spam or Jetpack by WordPress.com.

We only use WordPress plugins and themes that are hosted by WordPress.org. WordPress.org’s guidelines clearly prohibit tracking users without their explicit informed consent.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments and contact forms may be checked through an automated spam detection service.

Online Purchases

We do our best to provide you with a safe and convenient shopping experience. We have in place certain safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our website, we use SSL technology to protect the information you provide to us. To make sure you are accessing this secure server, please check the upper left corner of your browser for a lock icon. The web address should also start with “https:” to ensure that the SSL technology is active.

How we protect your data

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Our contact information

You may contact us at info@spapawandtail.com for any questions regarding our policies.

Our business address is:
5055 S Emmer Dr.
New Berlin, WI 53151

Social Media Policy

We are not responsible for any information collected by social networks on which we maintain a social media presence.
These include, but are not limited to, Facebook, Google, Twitter, Instagram, YouTube and LinkedIn.
Each social network has its own privacy policy and it should be read before creating an account on the network.
We are not responsible for any marketing or retargeting performed by a social network after you have visited our pages.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

We currently have a waitlist for any boarding stays including the dates 3/24-3/27. If you would like to be added to that waitlist, please contact us at info@spapawandtail.com
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