Spa Paw & Tail - Premier Pet Resort and Daycamp in New Berlin Daycare & Boarding Hours, Spa Paw & Tail is located at: 5055 S. Emmer Drive, Suite 100, New Berlin, WI 53151, Phone: 262-784-7297, Fax: 262-661-7477
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Frequently Asked Questions


1.  What vaccinations are required for my dog prior to staying at Spa Paw?
We require DHPP or DHLPP and Rabies to remain current. We also require the Bordetella vaccine to be updated annually. If your pet has never received the Bordetella vaccine there will be a 14 day waiting period prior to boarding or Daycamp. This Bordetella vaccine offers several administration types and each time has separate requirements. Please contact our staff for further details if your vaccine has expired or has never been received.

2.  What Vaccinations does my cat need prior to staying at Spa Paw?  
We require the FVRCP and Rabies to be current.  We recommend the FELV due to the fact that they are "around" other cats during their stay.  We do not require FELV but please note that we strongly recommend it.  

3.  Can I bring my dog's favorite snacks to eat during his stay with Spa Paw?
You may certainly bring your pet's favorite snacks.  However, do to safety of the pet please do not bring any Greenie Treats, Rawhide of any kind and smoked bones.  

4.  Can I bring my pet's bed to Spa Paw?  
You may certainly bring your pet's bed to use during their stay here at the Spa.  However, we ask that each bed have a zipper cover.  As part of our 4 Star Service here at Spa Paw & Tail we launder all items prior to check out.  If you pet is caught chewing on their bedding we reserve the right to remove it.

5.  Do I need to bring Food and Water bowls for my pet?  
No need to provide any bowls unless your pet requires a specific type of dish.  We will provide stainless steel food and water bowls to your pet each day.

6.  Can I bring my pet's toys along for the stay at the Spa?  
Yes, you may bring along your pet's toys to play with.  We ask that you apply your pet's name to the tag of the toy, keep toys to a minimum (no more than 2) and understand there is RISK that a toy could get lost.  

7.  What if my pet is on medication?  
Spa Paw & Tail will administer medication to your pet during their stay provided that all medication is in original packaging.  We must know what we are administering, dosage amounts and side effects of medication.  If you pet needs food to entice them to their medication please provide that to us. There are no additional charges for medication administration.  You will be provided with a chart showing the schedule of administration.  

If pet is prescribed 1/2 or 1/4 pills we ask that you cut them prior to arrival.  All needles must be accompanied by a sharps container. Ear Medications can only be administered through our grooming salon at an extra charge per administration.

8. Can I bring canned food or special diet items?  
Yes, we will accommodate any diet that you pet is on at home.  If you are bringing canned food please leave it in the original can with a plastic can cover provided to us.  Please write you pet's name on each can. (not on the top).
If you are bringing "human" food for your pet-please write your pet's name on each item.  Spa Paw does have a full food prep area with refrigeration and microwave.

9.  What if my pet is accustomed to sleeping in their crate at home?  
Spa Paw certainly welcomes crates to be brought in for their stay.  We will leave the door open or take it off during their stay.  Please write your name on the outside of the crate.

10.  Where does my pet use the bathroom during their stay?
Spa Paw & Tail offers a variety of "Potty" places for your pet.  We are equipped with K9 Grass.  This is grass made specifically for dogs.  This grass is anti-microbial and very effective.  We offer "Potty" lawns in both Bark Place and Tiny Town.  Spa Paw & Tail also offers nature walks to all guests.  For a nominal fee your pet can be taken outside multiple times per day.

11.  How do I pack my dog's food for his stay at Spa Paw?  
You must pack your pet's food in individual baggies or containers.  We do not accept food in bulk bags or large containers.  You do not need to label each bag.  

12.  What time can I drop my boarding dog or cat?  
To avoid a $15.00 charge arrive between 7 AM to 4 PM Monday-Friday and 7:30-12 Saturday.

13.  What time is check out for a boarding pet?  
Normal check out hours are 9 AM to 12 PM Monday-Saturday and 9-5 Sunday.  Late fees will apply outside of these hours.  All Sunday arrivals and departures are $25.00.

14.  I see that you are open for drop off and pick up on Sundays and Holidays.  
Yes we are open for arrivals and departures with minimal hours on Sundays and Holidays.  Please note that there is a $25.00 charge to utilize these services.

15.  Can I bring my dog's personal belongings to daycare with them?  
We will accept a lunch to be given at naptime.  However, we ask that you avoid bringing toys and/or blankets for daycare visits.

16. Can my dog board in the same suite with a friend's dog or family members dog?  
No, we will not allow pets from separate households to board overnight in the same suite.

If you have questions that we did not address, please call or email us. We are always happy to help!